How do I change my password?

To change your password, log in to your portal.  Just below the banners, next to Logout you will see your display name.  Please click that which will take you to Manage Profile.   Then click on Manage Password.  Your new password:  Can be a mixture of letters, numbers, and punctuation.  Must be at least 6 characters.  Is case sensitive - passwords must be entered exactly, so if you use capital letters in creating your new password you must use them whenever you use the new password to log in (e.g., "miami115" vs "MIAMI115").  We recommend you don't use common words or names that could easily be guessed by someone else.

What if I forget my password?

If you forget your password, click on Login just below and to the right of the banners and select Forgot Password?  Enter your username and click on Send Password.  Your password will be sent to the email you registered with.

Can I change my username?

No, once you are assigned a username and your account is active your username cannot be changed.

What if I forget my username?

If you forget your username you would need to contact your property management staff and they can send you a user/password reminder.

Who can I contact for questions about my account?

Our Customer Service team is available after hours by dialing Toll Free: 1-800-273-4603. They can provide information in response to every client inquiry. This department is qualified to help resolve issues that may arise day to day. Our team will assist with any question regarding a client account, taking the time to help the client read and understand their account ledger. This service acts as a system of additional support for our clients, as well as providing peace of mind. If owners call our office any time after working hours, they are redirected to the emergency line, where a trained representative will assist them with speedy and effective solution to their issue.

How can i pay my maintenance fees?

Owners can pay their maintenance fees with various options:

• "E" Checks - An owner will be able to login HERE and pay their maintenance fees electronically through their own checking account. The owner may pay up to the balance owed, assuming the account is not presently in collection.
• Credit Cards - As with the "E" check option, the owner would login HERE and remit payment with Master Card, Visa or Discover cards.
• ACH Authorization Agreement for Preauthorized Payments - your checking or savings account can be debited the same day each month as an efficient and electronic payment alternative to paper check.
• Mail a check to the MMI Payment Processing Center using the self-addressed envelopes provided.
• Drop your check off to the on-site management office.
• On-Line Banking Service through your personal banking facility.

What are some of the duties performed by the Management Company?

Assist the Board of Directors and provide administrative support services to the Association to include notifying the Directors and members of Board Meetings, set up the Annual Meeting, assist in resolving individual owners' problems as they pertain to the Association, assist in the formulation of any newsletters or special notices, process any requests for architectural changes for review by the Architectural Control Committee, organize and maintain the files for the Association of all legal documents, homeowner and tenant rosters, correspondence, rules and regulations, site plans, blueprints, and specifications, which are received from the Board of Directors.

How do I request an Estoppel Letter?

You can start your online estoppel request by completing the form at https://www.miamimanagement.com/estoppel.php

One estoppel request is needed per account number. In the event of a refund, the estoppel fee will be returned via check.

The convenience fee will NOT be refunded.

How is my personal and financial information protected when it travels over the Internet?

The Homeowner Account Module uses Secure Sockets Layer Protocol (SSL) to protect Internet Communications through server authentication, encryption and data integrity. All information sent over SSL (names, credit card numbers, private user information, account numbers, etc.) is encrypted so that it cannot be read or tampered with during Internet communications.

Who can I contact in case of an emergency?

For after-hours emergencies, please call 954-846-7545 and follow the prompts.