Website FAQs

How do I change my password?

To change your password, log in to your portal.  Just above and to the right of banners, next to RESIDENT LOGOUT  you will see your display name.  Please click that which will take you to YOUR INFORMATION.   Then click on Change Password.  Your new password:  Can be a mixture of letters, numbers, and punctuation.  Must be at least 6 characters.  Is case sensitive - passwords must be entered exactly, so if you use capital letters in creating your new password you must use them whenever you use the new password to log in (e.g. "miami115" vs "MIAMI115").  We recommend you don't use common words or names that could easily be guessed by someone else.


What if I forget my password?

If you forget your password, go to your portal click on RESIDENT LOGIN  just above and to the right of the banners and them click Forgot Username/ Password  Enter your username and click on Send Password.  Your password will be sent to the email you registered with.


Can I change my username?

No, once you are assigned a username and your account is active your username cannot be changed.


What if I forget my username?

If you forget your username you would need to contact your property management staff and they can send you a user/password reminder.